Updated 22nd May 2018 (GDPR)
cutfab.com and the CutFab software is owned by Efficient Software Limited.
Efficient Software Limited is committed to protecting and respecting your privacy.
Efficient Software Limited is registered in England and Wales with company number 8918202. Our registered office is 470 Hucknall Road, Nottingham, NG5 1FX, United Kingdom.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Efficient Software Limited, Chelsea House, Chelsea Street, New Basford, Nottingham, NG7 7HP, United Kingdom. Alternatively, you can telephone +44 115 9792555.
When do we collect information from you?
We collect information about you when you visit our website, create an account, download trial nesting software or contact us via our customer support system, email or telephone.
What information do we collect from you?
The personal information we collect includes your name, address, email address, company name, job role, IP address, and information regarding what website pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processor, PayPal, who specialises in the secure online capture and processing of credit/debit card transactions.
How is your information used?
We will use your information to:
- contact you when you enquire about our software through the book demo contact form;
- allocate and email to you a unique serial code and download link to enable you to use our trial software;
- process orders that you have submitted;
- to carry out our obligations arising from any contracts (e.g. terms and conditions) entered into by you and us;
- notify you of any changes or updates to our products and services;
- inform you about our other automatic nesting software products or services;
- improve our software and services;
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third party service providers we use and why:
PayPal – processes our credit card payments when you purchase our products and choose to use a credit card as the payment method (other payment methods are available). https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
AgileCRM – an online data management system which allows us to store details about our contacts and quickly access any communications or interactions we have had. We use this to allocate trial serial codes, register license purchase dates, and send email notifications about our products and services. We may also categorise contacts into different types of user (e.g. CutFab Trial User, CutFab Buyer, CutFab Reseller). https://www.agilecrm.com/legalese/
FreshDesk – an online service providing us with a customer support portal and ticketing system for support requests. We use this to ensure all support requests can be tracked and responded to as quickly as possible. https://www.freshworks.com/privacy/gdpr/company/
Xero – an online accounting system. We use this to generate invoices and record payments when you purchase our products or services. https://www.xero.com/uk/campaigns/xero-and-gdpr
Microsoft Application Insights – a service offering collection of usage statistics from software applications. We use this to determine when trial software is first used and which features of the software are used the most. It helps us to improve our software by, for example, making a lesser-used feature more prominent in the user interface. https://www.microsoft.com/en-us/TrustCenter/Privacy/gdpr/default.aspx
RayGun – an online service providing us with error tracking from our software. We use this to record, identify and fix any problems in our software as quickly as possible. https://raygun.com/gdpr
Google Analytics – provides us with general data about how visitors navigate around our websites. We use this to improve the way our websites work (e.g. less confusing for users). https://privacy.google.com/businesses/compliance
SendGrid – an email sending service. We use this to improve our email delivery rates which means our emails are more likely to be received by our contacts and less likely to be lost (e.g. responses to your enquiries or support requests, general notifications about any changes in our products or services). https://sendgrid.com/resource/general-data-protection-regulation
You have a choice about whether or not you wish to receive information from us. If you no longer want to receive communications from us after receiving your trial serial code in your welcome email or after signing up for an account with us, then you can opt-out of further communications by clicking the opt-out link at the bottom of those emails. You can also change your preferences for receiving our communications by emailing us at email@example.com or by telephone on +44 115 9792555.
How you can access and update your information
If you change email address, or any of the other information we hold is inaccurate or out of date, please email firstname.lastname@example.org or write to us at Efficient Software Limited, Chelsea House, Chelsea Street, New Basford, Nottingham, NG7 7HP, United Kingdom. Alternatively, you can telephone +44 115 9792555. You have the right to ask for a copy of the information Efficient Software holds about you. You also have a right to be “forgotten” in which case we will remove all of your personal data from our systems except for any data that we are required to maintain for legal reasons (e.g. your acceptance of terms and conditions).
Security precautions in place to protect the loss, misuse or alteration of your information
The safe-keeping and security of your information is a matter of priority for Efficient Software. We strive to keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. Please remember that normal Internet e-mail is insecure and cannot be guaranteed to be error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Efficient Software does not accept any liability for errors or omissions in the contents of e-mails, which arise as a result of e-mail transmission. Please remember to protect yourself from unauthorised access to your computer or password and, if using a shared computer, be sure to sign out of any membership area of the Site that we may provide. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
We may analyse your personal information and usage statistics to create a profile of you so that we can contact you with information that is most relevant to you.
Use of ‘cookies’
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
Links to other websites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.